Complaint Review: Southwest Airlines

Whatever you do, do NOT rely on Southwest airlines "Check flight status". On Dec 26th, 2016, my trip was severely disrupted by relying on SW. I had a flight scheduled to leave Burbank, California to Sacramento at 10:40 AM.

I always go to their website for flight status. The web site said delayed till 1110 or so and then later delayed till 12:30PM.

Relying on the above, I get to airport at 11 AM only to be told by porter that I missed the flight.

Then he checks again and says "Oh, Actually maybe you can make it..its loading now".

I rush thru TSA and make the plane just as they are closing the doors.

My luggage is not so lucky and does not arrive in time.

I ask SW to deliver it and then they tell me "NO, you checked in late".

I tell them I relied on their flight status time and the say "NO, there's small print there that you cannot rely on the flight status delay". (This is definitely NOT true on my mobile phone access).

2 hours later I get my luggage.

A very poor way to run this airline. Condescending personnel at baggage that were of no help whatsoever.