Complaint Review: Southwest Engines

Order #216167

Used Engine 300-76030

Audi A4 2002 3.0L VIN model 8th digit E, 5th digit T complete with 3 year warranty $2,495.00 inc. S&H

They tell me it was in stock, it then took 8+ weeks to ship, on arrival this engine looks like trash (supposidly it only had 53k miles) it was missing every thing that could have been removed, including rocker box cover, timing belt cover, absolutely stripped. Both top ends were exposed and every sealing surface was rusted, it did not have a new timing belt or heat tabs fitted, it had not been prepared in the way their web site details out and there is no way this engine had been run in the close past.

I instructed my certified mechanics shop to carry on and swap all the existing engines parts on to it and install it. It bearly ran, threw up all sorts of error codes, we get to checking and the right cam shaft is bent to hell. I notify them, they want to only talk on the phone (no paper work trail), I email them any way, they want a letter from my mechanics shop, which I provide, I have the used engine removed and put back in their create and tell them to pick it up, no response.

I dispute the credit card transaction as product not as advertised, they dispute my dispute tell Visa that I never contacted them regarding this. BS. They still haven't picked up the engine, so how do they know if it was as promised.

Now they are fighting my dispute with Bank of America Visa, who are trying to help, but I really wish I could have used my American Express, but of course Southwest Engines don't take Am-Ex