Southwest Engines Rude, incompetent, liars, laugh at you and put you on hold, grade "F" products, do not return calls, cut you off mid sentence and hang up on you. Cudahy Wisconsin
Invoice#: 218440.
First Transmission bad vibration confirmed by two mechanics. Mechanic 1 on 13 may 2013. Mechanic 2 on 26 June 2013.
Second transmission received today, June 26, 2013, has a six inch crack in the housing. Photos included. Mechanic said he would NOT attempt to weld or install a faulty transmission.
I gave Dave shipping instructions that did not involve Mechanic 1 due to severe injuries in traffic accident for second transmission a month ago. Yet, he shipped second transmission to Dunn's. Duhh!
Resolution:
1. Send THIRD transmission to Denton's Garage, 703 South Third Street, Paducah, KY 42001. 270-443-6434. 270-443-2095. So warranty on second transmission begins 26 June 2013. Warranty on third transmission will begin upon receipt.
2. OR, refund the cost for the transmission and extended warranty and I go elsewhere. Your guys will never have to laugh at me again, hang up on me again, transfer my calls endlessly again, not return calls with messages again, and I promise to never buy anything from your company again. PROMISE. This effort has been on-going for three months. You obviously have no comprehensive business model. Just give me a refund and you are history.
Invoice #:218440
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Southwest Engines, Inc. 2100 E College Ave Cudahy, Wisconsin United States of America |
Phone: (888) 344-8044 Web: www.swengines.com Category: Auto Parts |