Complaint Review: Southwest Indian Foundation

AVOID -- these people are at best incompetent and at worst a scam. As another reviewer says below, if you do a little charity research you will find that this organization is not what it seems to be. They get people to purchase overpriced goods of unknown origin thinking they are "helping" the Indians, when in fact the particular church group who runs it refuses to disclose their financial information, making it appear that they are hiding something. Moreover, there is an obvious level of incompetence in how the operation is run. I was an unwitting one who ordered first and learned the facts later -- a mistake I will not repeat! After waiting patiently for an order of Christmas gifts for my family that never arrived, I learned they made a mistake and delivered the order to the wrong address. I immediately alerted them to their mistake, whereupon they failed to respond to multiple phone calls and emails asking them to either correct their error or cancel and refund the order. Various phone operators, some of them surly, could not provide any resolution and variously reported that their supervisor was away, at lunch, at a meeting, or "trying to get in touch." No one ever gave me a response. Finally I filed a complaint with my credit card money to rescind payment for the unfulfilled order. So much for "helping" the Indians. These people are in fact exploiting the Indians for financial gain, in keeping with a long tradition... throw that catalog away and avoid them at all costs!