Southwestern Auto Sales ripoff Mesa Arizona
I wanted to report this company because they really take advantage of the little guy and it makes me sick. We recently moved to Arizona and due to the heat our car had it. We don't have very good credit and we came to Arizona for a job that was offered to my husabnd, we figured we would start a better life for us and our 4 kids.
Being that our credit wasn't so hot we decided to go to Southwestern Auto sales, where they let us put 350.00 down on a car. The first car that they gave us was a junker, we signed all the paperwork and didn't even make it home. They attempted twice to fix the car, but they were unsuccessful, so they gave us another car.
This car has ran pretty good. we had a problem though, the same company that moved us to Arizona ended up letting go of 200 of its employees with no severance package. We did everything in our power to make this car payment. We Called and setup payment arrangements and the like. We finally got to the point to where we only owed 200.00 on the car. I advised them that we could make the payment on 09/26/03. They wouldn't return our calls and Last night they came to pick up the car over only owing 200.00.
It makes me mad because we have done everything we could to keep the car and then they give us no notice and in the middle of the night like cowards they come to take it. I'm tired of seeing companies take over the little guy. This really needs to stop and who is going to stop it. The rich stay rich and buy off some one and the poor work theirselves to death to come out with nothing. I hope that I have given some insight, I rather walk than go to a buy here pay here, because they will (or this company) will surely take advantage of you.
Serita
Glendale, Arizona
U.S.A.
8 Updates & Rebuttals
Dennis
Mesa,Arizona,
U.S.A.
GPS Tracking
#9Consumer Comment
Fri, September 15, 2006
You have to be careful with this company. i bought a car from them and found a tracking device under the dash. I will try to find all thier customers and notify them.
Dennis
Mesa,Arizona,
U.S.A.
GPS Tracking
#9Consumer Comment
Fri, September 15, 2006
You have to be careful with this company. i bought a car from them and found a tracking device under the dash. I will try to find all thier customers and notify them.
Dennis
Mesa,Arizona,
U.S.A.
GPS Tracking
#9Consumer Comment
Fri, September 15, 2006
You have to be careful with this company. i bought a car from them and found a tracking device under the dash. I will try to find all thier customers and notify them.
Dennis
Mesa,Arizona,
U.S.A.
GPS Tracking
#9Consumer Comment
Fri, September 15, 2006
You have to be careful with this company. i bought a car from them and found a tracking device under the dash. I will try to find all thier customers and notify them.
Aaron
Bellingham,Washington,
U.S.A.
I realy hate to say it but the car company had every right by law to repo the car.
#9Consumer Comment
Wed, October 08, 2003
Now how they did it in fact was very cowardly and unprofesional.
In Arizona Any car bought that has a leinholder must have FULL COVERAGE insurance.
I do agree that the the company is a joke and so is the entire state for that matter (its still the wild west)thats why I had to sell everything I own and moved to Washington state after living and loving AZ my whole life
Face it your were worked over by this car lot and you may never be reimbursed but what a lot of Arizonans have done is chalk it up as a loss and get the heck outa az.
Amy
Mesa,Arizona,
U.S.A.
original contract and the payment arrangements were not honored
#9REBUTTAL Owner of company
Sat, October 04, 2003
There was a 4 week time period between the date we set up payment arrangements and when the car was reposessed. During that time I spoke to our customer many times on the phone. The fact remains that the terms of our original contract and the payment arrangements were not honored. One unreturned phone call does not make "unethical" business practices, in my opinion.
We are very sorry that we cant resolve this issue and wish them nothing but the best in the future.
Serita
Glendale,Arizona,
U.S.A.
This is a bunch of crap
#9Author of original report
Fri, October 03, 2003
Like she said some of the informartion is true that she gave, but some of it is not.
Now the fact that the matter we didn't have any insurance was true, I don't agree with the amount owed. How ever as I stated they did setup payment arrangements, but then when we called Amy about the arrangements she said that she was going to call us back, she didn't, we called her back. We called again on Tuesday heard nothing from her, and we called on Wensday and Kevin the sales associate stated that "she was picking up her boy. We still wonder why we didn't get a call back. i'll tell you why instead of them facing us as and advising that the wanted the car why come get it like cowards in the middle of the night. We are not going to try to keep the car, it's not worth it.
I still like to make point that they unethical in their pratice regardless if it is the law or not. For on thing, we are not mad, we just couldn't understand the pratice and isn't it crazy how Amy can respond to Rip Off Report, but can't even call or send written notification, because like I said it is a cowardly move. Knowing this we are cool. God don't like ugly and it wasn't meant for us to have that car.
In conclusion I don't agree with Southwestern Auto's pratices and I whole heartly agree for fault in falling behind, but it was a learning experience and I know and many other people now know.
Amy
Mesa,Arizona,
U.S.A.
The real story, parts of this story are true, other parts are very wrong.
#9REBUTTAL Owner of company
Thu, October 02, 2003
Although parts of this story are true, other parts are very wrong. We did sell a car to this customer that broke down and we were unable to repair. We DID put them into another car that drove well. We do understand that sometimes people fall on hard times and have trouble making their payments. We DID make payment arrangements with the customer. The customer came into our office on 8-29 to set up payment arrangements that we agreed to, even though the customer was two payments behind and didn't have insurance which set them up as a default account already, according to the terms of our original contract. The payment arrangements were that the customer was to come in every Friday until they caught up. This means that they wouldv'e come in on 9-5, 9-12, 9-19 etc.. The customer came in only one time, on 9-12. I informed the customer that they needed to honor the payment agreement or the account would go into collections. I spoke to the customer many times on the phone and informed the customer that insurance was needed to avoid collections. Our customer was well aware that the terms of our original contract were in default because of not having insurance. They were also well aware that the payment arrangements were not honored by them. At the time of repossesion the customer was $439.28 past due.
We are sorry that this customer feels so badly about our company but we feel that we did everything in our power to keep the customer in their car.