Complaint Review: Sovereign Bank

In Septemeber of 2002, while I was vacationing in Puerto Rico with my boyfriend, I decided too check my accounts using a my laptop that I took on our vacation. I went on to sovereignbank.com and checked my checking then my savings account. I was in shock to find that my Savings account was $200 short! There are no Sovereign Banks in Puerto Rico and the money was taken out while I was down there.

I immediatly called a family member that works for the company and asked what was the deal? She couldn't quite figure out what was going on so she said she'd call me back as soon as she found out something. I got a call back and what had seemed to have happened was that someone went into a bank and used my account number (or maybe the teller punched in the wrong numbers) and handed over $200 of MY money to this person!!! I was livid! I told them that they had to fix this problem ASAP!

My relative told me that they could no longer credit these types of mistakes at the local branches anymore, especially for that amount of money, and that it had to go to Corporate.

That was 8 months ago! I call my relative almost everyday that she works to ask her about the situation and about my money when will I have it back? She can't give me an answer. I don't blame her, because I know it isn't her fault, but the d**n teller that took the money out of my account and gave it to this other person (who got $200 for free!) was not careful enough to compare names on accounts and ID's! I haven't closed that account yet because I am still waiting for my money. But since I know don't have a minimum of $100 in that account ( I refuse to put my money back in there) they are charging me monthly fees!!! I want my $200 back! Someone please help!!!!!

Melissa
Philadelphia, Pennsylvania
U.S.A.