Complaint Review: Soyo Group Inc.

I complied with all requirements for submitting rebates. When rebate became past due I e-mailed customer service for status. I received no reply.

I e-mailed customer service a second time after rebatestatus.com no longer showed rebate. Customer service stated that "this promotion has expired...we have resubmitted your rebate, and now show a valid rebate request in our system. Once it has completed processing, a check will be issued and mailed to you."

By that time my rebate was 4 weeks past due, and they still refused to give me a projected mail date. One week later I again requested status and got the same reply. After nine more days I inquired again and got the same response.

Frustrated, I ignored it for a while, hoping it would just come in the mail. Finally, 6 weeks later I called their 1-866 number and this is what I got: "The manufacturer has closed all promotion activity. We're sorry, but we are unable to provide additional information. Please contact the manufacturer."

I am completely disgusted with Soyo's "customer service", disappointed that they did not honor their rebate promises, and will probably no longer do business with them. Companies should never ignore their customers and leave them dissatisfied.

T. R.
San Jose, California
U.S.A.