Complaint Review: Soyo Group

This report is against Soyo and TigerDirect.com retail store in Raleigh, NC.

In August 2004, I bought a barebones kit that contained SOYO motherboard. there were several rebates, two of which were for the SOYO motherboard. I immediately filed for all rebates and within 3 months I received all other rebates BUT SOYO REBATES.

Now...it is March 2005. I have still not received my money back from SOYO.

I emailed Soyo several times, and Soyo even replied stating that my rebate request had been received and that THEY WERE SENDING THE CHECKS. This was in Nov 2004.

I actually got to talk with one of their accounting people in December who confirmed and gave me check numbers that were sent out. I am not sure whether to believe this...!

Jan 2005 the same accounting person (that was a surprise!) told me that there is nothing she could do. They would not void the missing checks and send me new ones.

Starting Jan 2005, I have filed a complaint with TigerDirect store where I bought the computer. THey are of absolutely no help. I am told that the manager is handling the complaint...who is never there no matter what time of the day I call or show up in person. When I called the 800 customer service number, the manager actually admitted to me that they can't do anything. Not even register a complaint!

Now it is March 2005, Soyo does not answer the phone and directs me to verifyrebate.com. I have written to them...and await response.

As suggested in one of the reports on this site, I plan to file a complaint with the Post Office, Better Business Bureau and whoever else I can think of.

Sai
Holly Springs, North Carolina
U.S.A.