SPA Castle Terrible customer service carrolton TX
Consumers want more for their hard earned cash and their intolerance of poor or mediocre service is growing. Recent research is very clear: Customers consider their overall service experience to be more important now than ever, and they are willing to switch their loyalties to a different brand or provider in order to find companies that prove they value their business.
The asian lady who was supposedly the "manager" of the facility at Carrolton "SPA Castle" was rude and did not know how to operate their system.
It was a complete disaster from beginning to the end which caused us to cancel our appointment. We will never go back there and encourage others to do the same thing, untill they shape up and put someone with better customer service and English skills to handle customer issues.
Word of mouth (including tweets, blogs and postings) is more powerful than ever. People are more inclined to tell negative stories than positive ones and your customers will believe stories told in detail by a wide range of sources and never visit your business as a result.