SPA CRAFTERS ripoff the business that doesn't give a dam San Antonio Texas
I purchased a spa from this company many years ago and from day one all we had were troubles with this spa. They always said that they would take care of the problem, but all they did was patch up the problem.
This spa was to be used for my back problems and the few times that it did work I had no lower back problems. The only thing was that this spa always got to hot and you could not control the temperature.
They would tell me that some controller was the problem and when the warranty was up they could not do anything for me. I talked with several people including the son of the company but there was nothing that they could do for me.
I had several business look at the spa and they all said the this type of controller was a piece of junk, they also said that they have replaced many of these same units. I could have had it fixed but it would have cost me between $500.00 to $900.00 dollars.
I know that this purchase was many years ago, but there was nothing that I could do with letters and telephone calls, until I found the Bad Business Bureau on the web. Maybe I can't get anything at this time, but buyer beware of Spa Crafters.
You may like what they sell but the service is terrible they will tell you all sorts of stories and lie and you will most likey do as I did and just put it in storage.
Richard
San Antonio, Texas
1 Updates & Rebuttals
Melinda
San Antonio,Texas,
U.S.A.
richard who? ..All of these customers have been treated with fairness and integrity
#2UPDATE Employee
Mon, March 03, 2003
This is a formal rebuttal to the letter dated 9/2/02. We were mailed a copy and would like to reply. We need to give some particulars before stating our defense. Spa Crafters Inc. has been in business since 1979. We are independently owned and operated. Over the years we have sold over 9,000 spas.
All of these customers have been treated with fairness and integrity. Now, let's begin... In the case with the individual who wrote this letter, they were not satisfied with the product or our efforts to repair the problem. The letter seems unrealistic, saying that Spa Crafters could not do anything or refused to do anything for them when the warranty on the product was expired.
If the problem with the product were indeed a manufacturer's defect, it would have definitely been replaced under warranty. In some cases we have replaced parts that are out of warranty as a customer consideration.The letter states that from "day one" they experienced problems with the controller.
The only options with a controller are to replace it or the main board that operates it, not "patching" as the letter states. In some cases the problems customers experience are user-related. By that I mean they are not operating the unit properly or they are not using the proper chemistry. We instruct all buyers on the do's and don't's of chemical useage.Using corrosive chemicals or not draining on a frequent basis(low pH) is usually the start of a variety of problems including equipment failure or malfunction, leaks and surface blemishes. If this individual is as unhappy as they seem, why be anonymous?
Where are the letters this person has claimed to write about the problems? We would like to hear from this customer in an effort to settle their unhappiness. I have been an employee for over 6.5 yrs.The owner has always said the customer is our number one priority. Their needs take precedence above all else. It is our pledge to insure all customers are happy before and after the sale.We express apologies to this individual and encourage them to make themselves known so we can resolve their issue. Time is of no consequence. They are still a customer in need.
NOTE: Sometimes competitors will bad-mouth a company out of jealousy or in an effort to make themselves look better. We are not in this business to compete but rather to educate the consumer on the benefits of buying a spa and the wonders of hydrotherapy.
If this is a truly bonafide complaint, the person(s) who wrote this will come forth. Then we can address the issue with a real person not words on a piece of paper.