Complaint Review: Space Ape Games

Transformers Earth Wars is a popular online game that have thousands of players. In order to be competitive, one must spend some real world money. The way a player adds robots to their army is by purchasing crystals. These crystals contain a CHANCE for a new robot. The main complaint I have seen, as well as HUNDREDS of others is drop rates, ie a player will spend real money (19.99 for 15-20 crystals) and get "duplicates", which means a bot you already have, which equates to basically nothing. Space Ape justifies this by awarding a minute amount of resources, which in no way justifies the cost. Space Ape refuses to release drop rates and continues to ignore the problem. Some players have spend hundreds of dollars and walked away with absolute nothing to show for it. When support is contacted they basically say that's just the way it is. Several members of my alliance have spent $100's of dollars with little to no success in getting new characters. We are tired of giving money to developers and walking away empty handed. We love the game, love the teamwork aspect and the community, but we are being taken advantage of in a fashion that is shocking and SA refuses to release drop rate numbers because they know it would be devestaing to them. They are truly robbing players blind and sitting back laughing about it.