Spartan Corpoation, FedEx FedEx claims Delivered on Doorstep, no tracking number for weeks after delivery Hanover, Maine
Company FedEx'd $1700 computer without signature and did not tell me it was being delivered until it was already stolen, 3 weeks later. Computer was sent in for warranty work and I made sure it was insured when I mailed it to Spartan.
--------------------------------------------
Spartan Case Packing List
190 Rockland Street
Hanover, MA 02339
Case Number: SPA-01534-RJC4 Repair
Date Submitted:2/12/2009 3:15 PM
----------------------------------------------------------------------
Feb 23rd
Your Spartan Case SPA-01534-RJC4 has been resolved. If we are returning item(s) to you, shipping information will be provided with 24 hours. If you have any questions, please let me know.
Sincerely,
Jason S
------------------------------------------------------------------------
I never received the email 24 hours later so I assumed that the unit was not shipped because they found another issue with it. So I waited. I am a full time student and work full time. I don't have time to figure out if people are doing their jobs.
----------------------------------------------------------------------
Mar 3rd
I received an email that my computer was fixed. When am I going to get it back?
Thanks,
Terri
----------------------------------------------------------------------
Mar 4
Hi Terry,
Your machine shipped out last week. It should be arriving any day now.
Scott Woodward
Spartan Corporation
(781)829-8660
scott@spartanco.com
----------------------------------------------------------------------
Mar 4
k
Thanks,Terri
-------------------------------------------------------------------
Mar 6
I haven't received my computer. Do you have a tracking number?
Thanks,
Terri
--------------------------------------------------------------
Mar 9 (Still no reponse, resend email)
I haven't heard from you about the tracking number?
I would like to track my computer to make sure it makes it to me in good condition.
Thanks,
Terri
-------------------------------------------------------------------
Mar 10
Hi Terry,
I apologize about that, your tracking # is 979642732197. I looks like it was delivered on the 26th.
Scott Woodward
Spartan Corporation
(781)829-8660
scott@spartanco.com
---------------------------------------------------------------
The emails go back and forth. The police department told me that FedEx or Spartan need to file the police report because I never received the case.
FedEx won't answer my email.
Spartan told me it was my fault for not checking with them after 24 hours about my tracking number.
I feel Spartan is responsible for FedExing a unit to a commercial doorstep without a signature and not telling me the tracking number. Who would leave a expensive computer on a doorstep like that? I live in a garage apartment on top of a business behind the Highschool.
Thanks!
Terri h.
Bozeman, Montana
U.S.A.
1 Updates & Rebuttals
Michael
Blaine,Minnesota,
U.S.A.
Owner of a The UPS Store.
#2Consumer Comment
Thu, April 30, 2009
I reviewed the tracking information. FEDEX delivered the package properly according to the Spartan Corporation instruction. Though it likely would not have recovered the computer, it could have been requested that FEDEX place a tracer on the shipment. Unfortunately, it is beyond the 30 day period that FEDEX requires for a late or lost shipment. It was not your responsibility to place a tracer or indicate that the shipment was late. The responsibility for a shipment, via any carrier, is always 100% with the shipper, Spartan Corporation in this case.
Spartan Corporation chose not to insure the computer. They also chose not to require a signature. Whether it is company policy or employee error, the liability is purely with Spartan Corporation. The liability also would be with the shipper if any damage occurred during a shipment. The recipient, you in this case, can not conduct a claim even if they wanted to. Again, the party that placed the shipment is always 100% liable and responsible. With a little thought, the reasoning for this protocol should be obvious.
Even if Spartan monitored their shipments, as they should, they could not verify it was received properly as no signature was required. It is odd Spartan Corporation does not require that signature for their own protection, as their customers potentially could receive the shipment properly and still dishonestly state that they never saw it. Spartan Corporation leaves themselves wide open for loss liability with no insurance or signature. Even if the package was determined lost and unrecoverable, Spartan Corporation could only collect the default $100 value as a maximum due to no additional insurance placed on the computer.
Should the recipient be liable for the conduct of the shipper? Of course not. Signatures, insurance, how well it is packaged, etc, is all done by the shipper. The recipient, you in this case, is merely at the mercy of the shipment until it arrives properly.
Legally, Spartan Corporation owes you the monetary value of that computer or an equivalent replacement. Your burden now lies with how well Spartan Corporation stands behind their work - which not only includes the computer service, but also the packaging and shipping details of it's return to you.