Complaint Review: Special Ops Moving

First, I want to clarify that the crew itself was courteous and didn't stop working for even a minute despite poor conditions.

So apparently a lot of issues were caused by rain the day before. I understand (now) that rain-slick ramps are unsafe, but when they still had x number of jobs the night before and we were the first job scheduled the next day, they should have at least alerted us and at most scheduled more crew. Also, they wouldn't have been delayed by rain at load/unload if they arrived any time before 4pm. It would have also been nice to know that rain can delay a job, since we had to vacate the apartment the day of the scheduled move.

Aside from that, the poor guys were given an unusable dolly so - with most of the distance from door to truck being stairs - they went nearly twice as long as any of the estimates that I gathered. Again, I understand that it's an *estimate* but 6.5 hours vs. 3-4?!?!

With all of this, we're asking for a 2-hour discount ($176). We're willing to negotiate on that, but don't have the opportunity because they still haven't called back in 3 days even with us following up multiple times.