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Specialized Loan Servicing LLC Or SLS Specialized Loan Servicing, LLC has deceptive practices, erroneous fees and not honoring what they tell me they are going to do. Austin, Arkansas
There is a gross problem with my account with Specialized Loan Servicing, LCC. I am being charged for fees I do not owe and I have been told by several different SLS employees that my monthly mortgage amount is different each time I call. Each individual gives me a different answer. I have contacted your office over thirty times in the last few months to only get the answer, we will have to call you back. I have only been contacted by two of your customer service agents, five times. And, each time, I have been told that they would have to call me back with an answer, to no prevail. I also get the runaround regarding my account and the fees, overpayments made by me, erroneous late charges, escrow amounts and the monthly mortgage amount due. I am requesting a full loan audit regarding my account. I have requested numerous times via telephone for these issues to be resolved and as of to date, I have not received anything in writing nor has my account reflected the corrections. I have attached all documentation that I have currently on my persons supporting my claim (my belongings are being shipped from