Complaint Review: Specialized Loan Servicing

Obtained original loan as a result of a refinancing. The loan broker set up a second loan because the value and amount owed were below lending percentages. SLS became a real problem in fall and spring of a2011-2012 when we tried to obtain a refinance. The primary loan is through Chase – the third holder of record – after considerable effort lasting until 2013 we finally got Chase to complete a HAMP or HARP loan – not sure which but issue was during this entire process we were also dealing with SLS.

Finally in early 2013, after having “lost” our paperwork, denied receipt of our paperwork (in spite of signed delivery receipts provided by the USPO), lack of knowledge of any information in our “file” concerning all of our documents, and previous correspondence, finally we got copies of our original documents and a proposed refinance amortization.  We noted that in spite of the refinance and a reduction interest rate to 6% our payment only changed less than one dollar – when we explored this we found out we have a balloon payment due in May 2020 of some $15000.00.  We had not record of this.

Yes, we did sign the mortgage documents, but we would never have agreed to this if it had been disclosed to us at the time of the refinancing. Of course the broker is no longer in business, the lending  broker is closed like many others, and we are stuck with SLS and a balloon note. All contact with SLS has been under a color of deceit, rudeness, incompetence, possible intentional deception and misdirection, and we feel the objective had to include a resistance of the disclosure of the actual loan schedule, i.e., the balloon note due in May 2020.