Spectrum/Brighthouse Lies their sales people tell you Palm Harbor Florida
Spectrum had sent me a flyer telling me about a faster internet speed that would increase my perfomance. They told me it would cost $200.00 for the install and I agreed. The tech came out and installed a new modem but then told me I had an accent point that I would no longer need. He told me the new modem would provide interenet access throughout my home. He removed the repeater as he left.
After two days I called and told them that my internet speed did not seem any better but more disturbing was I no longer had access to the internet throughout my house. I asked to go back to the lower speed modem and for them to return my repeater. I was told as a Spectrum customer they could change my modem speed remotely but Spectrum does not use repeaters.
I called and spoke to two managers and explained the situation to both. I told them I expected them to credit the $200 and I will go out and buy my own repeater. In both cases they told me, they installed the new modem so they would not refund or credit the $200.00. I explained that not only did their service not help my situation but it made the internet access worse. Yhey said they were sorry but suggessted where I could go to buy a repeater to give me better access in the home.