Complaint Review: Spectrum Cable TV

I was a customer of Time Warner and called Spectrum about their packages to compare.  Was told that if I changed to their lines I would have every station that I currently had for a price of 106 dollars and some change.  Also told that after switching lines I could not go back to Time Warner packaging.  When I took my boxes over to Time Warner/Spectrum to return my current boxes and receive the new, that there was no such package and that my bill woul be  $170 and some change and recalling Spectrum would do no good. Hooked up my new boxes and found that the package that they told me 6 to 8 times would be the same as the Time Warner Package I had, was not even close.     

Called the Spectrum people back and they told me someone must have made a mistake. Although, when I talked the the person about the $106 price he said he called a supervisor to check the price and the cable package and I would definitely have the same cable packages I currently had for the $106 plus change pricing.  Now I cannot change back to the Time Warner package because they don't have the codes.  This too is a lie, because my brother also switched from Time Warner to Spectrum and had his switched back after he went through the same things that I did.

I called Spectrum back a third time to tell her my situation, the supervisor told me that there was nothing she could do and answered that if I wanted to change carriers that all I had to do was take my boxes and remotes back to Time Warner/Specturm office. 

Marilyn

Evansville, IN