Complaint Review:
Spectrum Home Furnishings Spectrum Great Chandeliers.com Freedomcrystals.com More!
Spectrum Home Furnishings, Spectrum, Great Chandeliers.com, Freedomcrystals.com, More! Spectrum, Great Chandeliers.com, Freedomcrystals.com, LIARS, CHEATERS, HORRIBLE CUSTOMER SERVICE, IMPOSSIBLE TO REACH ANYONE!!! Farmingdale, New Jersey
STAY AWAY FROM THIS COMPANY!! DO NOT LET THEIR "LOW PRICES" FOOL YOU!! THEIR PRODUCT IS JUNK.
A. IF THE PRODUCT EVER GETS TO YOU, GOOD LUCK. MY ITEMS WERE BACKORDERED FOR OVER 6 WEEKS NOBODY EVER CALLED OR EMAILED TO TELL ME THIS, I HAD TO CALL 5 TIMES. ONCE A WEEK - BECAUSE EVERY TIME I CALLED THEY SAID, OH, THEY WILL SHIP OUT NEXT WEEK. NOT SO MUCH.
B. IT WILL PROBABLY ARRIVE DAMAGED. AND IF IT DOES, TOUGH LUCK. BECAUSE, YOU WILL NEVER GET ANYONE ON THE PHONE THAT CARES OR WILL DO ANYTHING TO HELP YOU.
C. OH YEAH, IT COMES COMPLETELY UN-ASSEMBLED IN A GAZILLION PIECES. BUT THEY DON'T TELL YOU THAT ONLINE WHEN YOU ORDER.
D. IT WILL DEFINITELY NOT HAVE ANY INSTRUCTIONS THAT MAKE SENSE, OTHER THAN A FEW PICTURES THAT ARE BASICALLY INCOMPREHENSIBLE.
E. NO EMAIL ADDRESS, NO CONTACT INFO, NO NOTHING. IF YOU ARE LUCKY ENOUGH TO CALL WHEN THEY ARE "OPEN", GOOD LUCK GETTING ANYTHING SOLVED.
I HAVE ALREADY DISPUTED THIS CHARGE WITH AMERICAN EXPRESS BUT HAVE A FEELING ITS GOING TO BE MANY MONTHS BEFORE THIS IS RESOLVED.
online sites are:
greatchandeliers.com , freedomcrystals.com , spectrumhomefurnishings.com
also selling on ebay under "greatchandeliers"
They also have ads in almost every major decorating magazine...so beware!
Check ebay feedback comments from customers (ebay bidders) who were also sold fraudulent merchandise (not assembled etc.) and complained.
1 Updates & Rebuttals
P
Bethel,Connecticut,
U.S.A.
KEEP AT IT
#2Consumer Comment
Thu, December 03, 2009
I just want the original person who posted this complaint to keep at it with his American Express company to try and get your money back from Spectrum.....because I was finally successful after 9 months of "keeping at it". Just understand that copanies such as Spectrum COUNT on the consumer "giving up" after they stonewall you to death and give you run around after dead end run around. What you are going to find is that Spectrum suddenly gets VEEEEEERY "respectable" when they are being contacted by a credit card company....but unfortunately go back to their scam and nasty antics once they think the credit card company is not pursuing them again (abnd belive me YOU have to keep track of things and keep things movin forward or again Spectrum COUNTS on the credit card company complaint getting lost in the shuffle....they are MASTERS at this game! But you be smarter is all. I was, and I won.....and I am still amazed Spectrum is still in business with all the carbon copy complaints on her and everywhere on the internet about them.......the same old deal!