Spectrum Over charge, Changed my pricing without warning. Melbourne Florida
I am noramlly suppsed to only pay $157.96 per month for my cable and internet, When spectrum took over that is what they raised my packagae to, It used to be only $124.97 per month through brighthouse but I was okay with this because it wasnt too much of a difference and they let me have the larger DVR.
However......
I have been driving myself crazy the past six or more months trying to figure out why I am always behind on my cable bill and why it is always sitting at $388. I found out today(the seventh time they have harrassed me while I am working TODAY alone) when they called me and told me I am pending a shut off if I dont give them 162 dollars immediatly. I gave them $50 on friday which was 12-22-17 and made an arrangement on a recorded phone call saying I would pay another $75 or more the following friday on 12-29-17. I did this so I wouldnt get this call threatening to shut my house off and the spokesperson on the phone said that would be just fine.
Now the date is only 12-26-17 and when they called and threatened to shut me off, They said that my monthly bill is $211.92 . They are charging me for equipment that was given to me by brighthous eand was NEVER meant to charged for. They are charging me $3.50 per DTA cable box(I have two of them and they are supposed to be FREE)They are over charging me $8 too much for starz and Starz only charges $10.99(I had to remove it) They are charging me random fees that dont make any sense and they are charging my cable and internet with an additional $30 each month and it has been increasing each month.
They have nearly monopolized the coverage network in my county and they hold long time customers hostage with price gouging and inaapropriate customer care and pricing. I have been with this companty since it was roadrunner and time warner, 20 plus years and this is how they treat long time loyal customers.
This new company that took over is nothing but con artists, Liars and thieves who know that their customers dont have much of a choice but to accept the outlandish and borderline insulsting customer care and pricing that they force upon you.