Complaint Review: Spee Dee Delivery Service Inc

my son shipped a box of books from a correctional facility using said company he called me and let me know that he sent a package using said company, a few days passed and I never received the box with the goods! he gave me the tracking record then up to date nothing !!!! even after letting them know about their error they think it was not them and the customer sales rep. said to contact the correctional facility there after could not get any more from this person. and this the answer                                                                                                                                                                                                                                                                   DELIVERY NOTIFICATION 
INQUIRY FROM: generalito1@hotmail.com 
SHIPMENT TO:
3 SEVENTH AVE 
ELK GROOVE VILL, IL 
Shipper Number..................13490 

According to our records, this delivery involved 1 packages on 06/24/2015.
The shipment was signed for at 10:07 AM CT and our driver's remark was: 
LEFT AT FRONT DOOR 
                                                                                                                                                                                                                                                                                                                      Sorry to let you know that the address that you gave me was not correct,the correct address is 37 seventh avenue  "not 3" therefore was never received and if the neighbors opened it and took stuff out we deserve a reimburstment and more.....poor service!!!!!                             I will not recomend this company to anyone!!!!!1