Complaint Review: Spicy Lingerie

I recently ordered a Halloween costume from Spicylingerie.com and paid a hefty express shipping fee to receive it in time. I order online quite often and was expecting an email confirming shipment of my order, but it never came. The order status page link in my receipt email sent me to a page that listed nothing under order status or shipping-- nice. So, I began a Google search for a phone number to contact them (not listed on the site) and, instead, I find dozens of reports that Spicy Lingerie is a complete scam and that I will never receive merchandise from them, but they will charge me. The phone number that I finally found for them sent me to a full voice mailbox, and the link on the website to chat with a "friendly" customer service agent only appears to be a link, clicking on it gets you nowhere. This is exactly what other victims described. I am the second person to report this company on this site and my experience was identical to the one posted. I am completely appalled at the thought of how much money these people must be are making; an average order of one item with express "shipping" seems to be around $100. I read the other report on this website and was disgusted when I realized that it had been filed 2 YEARS ago. Apparently stealing money is pretty easy to get away with.

hjeanc
Redwood City, California
U.S.A.