Complaint Review: Spirit Airlines

Spirit Airlines $9 UNFAIR Club.  Apparetnly, I signed up for the club Jan 28 2014.  I took 1 flight, saving $15 on the fare, but at the cost of the introductory $59.95 club fee.  I contacted spirit shortly after enrollment requesting that I do NOT automatically re-enroll.  As a consumer, I have every right to have my preferences honored. 

A year passes.  Although I frequently received their fare deals, I NEVER received an email that my "anniversary" was near.  I think nothing of it, (a) because I don't keep track of useless airline club anniversay dates, (b) I believe that my automatic enrollment has been severed. But of course not. They automatically re-enroll me for another year at $69.95/year on Jan 29, 2015. 

I tried to dispute it with American Express, who has had MANY complaints about Spirit Airlines, but they are unable to charge back to Spirit.  I called Spirit "customer service" and after getting nowhere with Angelo, I spoke with  Julia (employee #29948).  They simply don't care and in my opnion make a living on stealing customer's money.  Julia indicated that they use a 3rd party to send out email notifications about re-enrollment and she stated it didn't matter if I received it or not.  They have on record that their 3rd party was responsible for notification.  She had no response when I asked how I could be on auto enroll when I contacted them in 2014 to cease.

My next effort is to report to the Federal Trade Commission.  Please do yourself a favor and either do NOT purchase the club or keep really good records of your "anniversary" date .... else you might find an unwanted, irreversible charge.