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Spirit Airlines $9 Fare Club - THIEVES Miramar Florida
Spirit Airlines $9 UNFAIR Club. Apparetnly, I signed up for the club Jan 28 2014. I took 1 flight, saving $15 on the fare, but at the cost of the introductory $59.95 club fee. I contacted spirit shortly after enrollment requesting that I do NOT automatically re-enroll. As a consumer, I have every right to have my preferences honored.
A year passes. Although I frequently received their fare deals, I NEVER received an email that my "anniversary" was near. I think nothing of it, (a) because I don't keep track of useless airline club anniversay dates, (b) I believe that my automatic enrollment has been severed. But of course not. They automatically re-enroll me for another year at $69.95/year on Jan 29, 2015.
I tried to dispute it with American Express, who has had MANY complaints about Spirit Airlines, but they are unable to charge back to Spirit. I called Spirit "customer service" and after getting nowhere with Angelo, I spoke with Julia (employee #29948). They simply don't care and in my opnion make a living on stealing customer's money. Julia indicated that they use a 3rd party to send out email notifications about re-enrollment and she stated it didn't matter if I received it or not. They have on record that their 3rd party was responsible for notification. She had no response when I asked how I could be on auto enroll when I contacted them in 2014 to cease.
My next effort is to report to the Federal Trade Commission. Please do yourself a favor and either do NOT purchase the club or keep really good records of your "anniversary" date .... else you might find an unwanted, irreversible charge.