Spirit Airlines Spirit Airlines- terrible customer service Miramar Florida
I booked a flight online and inadvertently entered the incorrect date. When i recieved the e-mail confirmation 10 minutes later, i immediatley contacted Spirt Airlines to advise that I made an error. Spirit airlines would not waive the $70 change fee to correct the date. I spoke to a supervisor who would not help me. I think that Spirit Airlines needs to be a little more understanding when it comes down to the fact that people make errors and that every correction should not be made at the expense of the consumer. I am shocked and disappointed in the way that this situation has been handled.
Kathy XXXXXXXXXX
Delray Beach, Florida
U.S.A.
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1 Updates & Rebuttals
Tallulah-phoebe
Beverly Hills,California,
U.S.A.
This one takes the cake
#2Consumer Comment
Tue, November 13, 2007
Let's see. YOU inadvertently entered the wrong date and never bothered to confirm and double-check the data you entered before finalizing the ticket sale. ALSO, you purchased a non-refundable fare. Why is it a rip off that the company would not waive the change fees to fix YOUR mistake? The responsibility falls completely on you and your carelessness.