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  • Report:  #1521611

Complaint Review: Spirit Airlines

Spirit Airlines Spirit Stole Money From Me

  • Reported By:
    Michele — Naples United States
  • Submitted:
    Tue, October 04, 2022
  • Updated:
    Tue, October 04, 2022
  • Spirit Airlines
    United States
  • Phone:
  • Category:

I purchased an upgrade from Spirit in advance.  Its called the Bundle.  The upgrade cost me $85.  It included an extra room seat.  My seat number was 11A.  When I got to the airport, Spirit sent a different plane.  11 A was now just a regular seat. 

The flight was full.  I wrote to Sprit for the refund of $85 and they said that I took the flight so I am not entitled to the refund. They changed the aircraft so I paid for something I did not get.  

Do Not ever pay for upgrades in advance.  Spirit Airlines is dishonest and will steal from you too.

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