Spirit Halloween Defective merchandise, no refund even with receipt Internet
We purchased an adult sized small Wonder Woman Cape t shirt for $19.99 on 09/11/2012.
We took the item home (you cannot try on items in the store.)
The first time my size three daughter tried the shirt on, it ripped in three places in the front.
On 9/17/12 I returned the item to the store with the receipt.
The store manager refused to give me a refund, stating I was returning "damaged goods."
I will never shop here again. Defective merchandise and poorly trained store managers who do not understand that they are in the customer service business.
3 Updates & Rebuttals
allimack
IRON CITY,Tennessee,
Full refund was offered by the company - I am satisfied
#4Author of original report
Tue, May 28, 2013
I received a refund check in today's mail. It took a while, but the company DID respond and gave us a refund of $19.99 (which didn't include the 8.5% Alabama sales tax we paid, but I'll take it!)
I appreciate the home office for listening to the voice of the customer and refunding defective merchandise.
allimack
IRON CITY,Tennessee,
USA
Looking forward to a resolution
#4Author of original report
Mon, March 04, 2013
Thank you for responding. I have emailed the information as requested and look forward to resolving this issue. If the problem is resolved satisfactorily I will be glad to post a positive response on the various websites on which I lodged my complaint.
dhaviland
EHT,New Jersey,
United States of America
We would like to help
#4UPDATE Employee
Mon, March 04, 2013
We would like to help with your return issue at our store. Please email us at guestservices@Spirithalloween.com. Please include all the transaction information and put it to my attention. Looking forward to hearing from you.
Sincerely,
Darren Haviland
Director of Guest Services
Spirit Halloween