SplashPadsUSA Verified TRUSTED Business REVIEW: SplashpadsUSA is absolutely committed to the BEST customer service. SplashPadsUSA values customers. SpalshPadsUSA BEST in the business for turn-key splash pad installations making it their mission to make every splash pad of the absolute highest quality.
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.
STATEMENT FROM SPLASHPADSUSA:
We did a job for this customer and he was always very pleased with our work. In fact, we did two splash pads for this customer! We also did a water feature for this customer and he actually still owes us on this particular project. As for the above ground feature referenced, we did remove the bucket feature and take it to our shop to see if we could improve on the design. We actually brought the product back to this customer's splash pad the VERY day that this was posted and the customer said (with witnesses) that he was absolutely pleased! This customer references Rain Deck, our competitor, in this post and states that we owed them money which is patently FALSE. We stopped using Rain Deck as a vendor due to the poor turnaround time and poor quality.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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Don Edwards and Splash Pads USA are without a doubt among the most unethical and dishonest people you will ever come across. not only will they promise the world and deliver heaping pile of gabage about 6 months later, but they will flat out steal from you. After contracting a residential splash pad with Don and USA Splash Pads we began to see the shotty work, unprofessional conduct and disregard for keeping a schedule. They will begin the work and tear up the property in order to lock you in and then take weeks at a time off.
In additoin, Splash Pads USA appears to be leaving such a trail of bodies in thier wake that no suppliers will do business with them. The crowning achivement of Mr. Edwards and Splash Pads USA came a few months after the project ended. Mr. edwards came back to our property and asked someone staying there if he could borrow some of the water feature attachments in order to show them off to another client. That person reluctantly agreed with the promise that the part would be rerurned the next day. 3 months later the parts are gone, the splash pad has been rendured inopperable and no one will return our calls. Eventually we even started going by thier office to confront them and get the parts returned. No luck, they have the doors locked at all times with a sign that says by appointment only.
Our final course of action will be criminal theft charges and a conversion of property action in the civil court system.
After doing a little research of our own we have discovered that thier main supplier of parts, Rain deck, has stopped doing business with the company because they refuse to pay thier bills. Feel free to call them and confirm at 888-445-rain. We are also aware of at least one other office building that they rented that has evicted them for non-payment. There is actually much more to this horror show and I would be happy to share. I can be reached at my office at 435-637-9300. Ask for Jerry
Do not use this company. They will take your money, time and sanity.
2 Updates & Rebuttals
Corry
Provo,Utah,
USA
We haven't been paid
#3Consumer Comment
Wed, July 29, 2015
My company, Cloward H2O, has done design work for Splashpads USA. While they paid their bills early on, they stopped paying last summer. Calls and e-mails get ignored. When I call from an unknown number, Don answers the phone, promises he'll be right down in a few days with a check, and then never shows up. This has happened 3 times. He owes my company $10,115.16. He also needs to return the custom nozzle I allowed him to borrow and copy the design from. Don, it's well past time to pay your bills. Come see me with a cashier's check in hand.
Earl
Centerville,Utah,
USA
doing business with splash pads usa
#3General Comment
Fri, June 12, 2015
my name is Earl and I have been doing business with Don Edmunds and Splash Pads USA, they have paid their bills and they have pushed very hard to deliver their products, I know because I have been on the recieving end of Dons enthusiasm to perform for his customers. Don has been very concerned about quality and is concientious about making sure that the job is done right when he picks up his parts for delivery. As for his employees, I have not seen any unhappy employees and I work with them on a regular basis as we deliver our products we provide for Splash Pads. I dont know anything about the complaints filed in the other report, but I have had a positive experience working with Don Edmunds and his crew. Thank you Don for all you do for us.