Spokeo Spokeo is making reoccuring fraudelant debit card transations on my bank account Pasadena, CA Nationwide
Spokeo is making daily reoccuring fraudulent debit card transactions on my bank account. Fortunately my bank recognized it as supecious and put a hold on my account.
I did login to the Spokeo site, but I never signed up for any ongoing service. Evidently a subscription is automatically setup with reoccuring debit card transactions. I tried to delete my account but could not. How to info wasn't accurate and didn't match what I saw on the site.
I canceled my debit card and got a new one, but the fraudulent debits kept occuring daily. Evidently they can call Visa and get my new number according to the bank.
I emailed my complaint to Spokeo customer service, and they replied asking for my card info, which I refused to give them. I then tried to call customer service but that was a very strange experience, They couldn't find any record of either my name or email address. Spokeo said I should call the bank and have a 3 way conversation to try and resolve this. this is just a runaround. Customer service hung up on me.
I filed a complaint with the FTC and will look into filing a police or FBI complaint.
1 Updates & Rebuttals
Spokeo
Pasadena,California,
USA
Spokeo Terms
#2UPDATE Employee ..inside information
Mon, July 03, 2017
Dear Spokeo Customer,
We understand your concern, and wish to assist in resolving this matter. Please allow me to explain about Spokeo. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. Basic information when available, is free, but for more in depth information users are presented with the opportunity to purchase one of our Premium Subscriptions. Furthermore, all information, including the type of subscription, exactly how much, and how often a person will be billed are clearly stated on our payment page. We also include this information in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. We also provide 24/7 support to our customers either by email, or by contacting our Customer Care department via phone at 888-271-9562. Our Customer Care Representatives are more than happy to assist any of our customers with any questions or concerns they might have regarding Spokeo.
Thank you,
Spokeo Customer Care