Complaint Review: Sports Science Research Institute - Better Golf Today

I ordered ichamp "spring action" driver from Sports Science Research Institute.
Dr. Benjamin Duvall is Managing Director there. Ad said 30 day, no-risk, 100%
money back guarantee. Price 187.00 plus s/h.

Didn't like the driver, so I got a RA number from them and returned it 12/1/08.
Checked the tracking number and it showed they got it back on 12/3/08.

Got no credit on my credit card. Tried to call Better Golf Today, but got no answer at Customer Service. I send a Fax and a E-Mail to them saying I had
not got my credit and asking them to contact me. No one contacted me.

I've tried to contact them by phone since 1/6/09 and no one answers, not
even a recording.

On 1/21/09, I called the Sales number (800-505-1719) and told them I had
been trying to call Customer Service, but no one would answer. The man
I talked to ask me if it was about a order I had placed. I said no, it was about
a item I had returned, but had not got a refund on.

He took down my information and said he would get it to them and tell them to call me soon as possible. I have not heard from anyone on this matter.

Amanda
Sevierville, Tennessee
U.S.A.