Awful customer service! I do mean AWFUL! I bought an EEA B6P pistol from them for a really low price. I picked the pistol up from my FFL dealer and on the way home I noticed I couldn't get the magazine to drop out of the well. I literally had to hold the magazine release button down while yanking on the bottom of the magazine, and it scrubs like crazy coming out and going back in. It is OBVIOUSLY a defective pistol. I call SG and they say, oh since you've already signed for it there's nothing we can do. Nice. So I call EAA and they promise a call-back by the end of the day. Did I get a call-back? Of course not. I was sold a defective product and SG feels they have no obligation to make it right. I bought this pistol for concealed carry but there's no way I would carry it considering that it takes time and effort to pull the magazine out and insert another. I'm sure I can just call time-out and the bad guy will patiently wait while I struggle with changing mags.
In short, Sportsman's Guide SUCKS.