Complaint Review: Sprint

Here is my letter to Srint and what happened.

Hello,
First off, im not angry at you, I have already yelled at the customer service over the phone. I was suppose to get sprint long distance when i signed up for sprint broadband.

For some reason, i was never signed up for sprint long distance. I have received discount for 6 months.

Now, i find out i was never signed up for sprint long distance and i am charged $50./ month.

YOu guys say the promotion is over, so it is. Why would I be getting the discount if i was willing to sign up for long distance?

I'll answer that question for you. You guys just don't go on the 'honor' system when giving discounts. I was directed to sprint long distance to sign up before I got the discount and now I was never signed up.

Someone did not do their job, and i got screwed. I have proof that I already faxed in showing what i ordered, which was the broadband with the discount.

I immediately signed up for sprint long distance, and i want my $10. discount.

d
san francisco, California

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