Complaint Review: Sprint

I received a forwarded bill for $48 to my new address in Graham last November 2003, stating I owed money on a calling card for a number I had 8 years ago. I never had an account with Sprint at that number.

I was told not to worry, that it had been paid. I told them 'not by me' and I wanted them to ensure the card would be cancelled to avoid any other fraudulent use. They sent me a new bill at the end of January 2004 for $60 with my new address on it (how they got that, I don't know), stating they had reported me to the Credit Bureaus for non-payment.

I tried to reach them by phone and after 40 minutes of being on hold, I hung up and resorted to email. I agree that their customer service sucks also. When you do reach them by phone, they can only take payments; any complaints, they refer you to a number that no one will answer.

My next email is to the FTC. One would think when you change a phone number, as I did back in 1996, that any affiliation with the old number would be cancelled since old numbers are often given to new customers for their use. What gives???

Laura
Graham, Washington
U.S.A.