Sprint Cell Service SPrint Cannot get their billing correct I have to call every months for 5 months Ripoff Dallas Texas
Well I don't know what to do anymore. Back in march my Debt. card expired. 3/07. Sprint sent me a text message telling me I need to pay my bill or service will be interupted. I called and gave them my card # and new expiration date. Paid the balance. they told me I would be back on track on the billing date of 4/4. In the middle April I get a text message again that say my service will be interupted. I call again. They say I am behind. No autopay has been setup. They I again Pay the ballance and give them my card # and exiration date. They tell me sorry for the inconvienence this will not happen again. In May the same thing happens. This time I call up. And ask to speak to a Manager. She tells me sorry and gives me a $75 service credit, Sets up autopay again and says This will never happen again. At that same point I tell them if it is not right I want out of my contract because I can't deal with this anymore. Sure enough June comes around and I get the text. I call again, (pretty upset this time) I tell them I am not giving them a dime until they get the billing correct!!! They ended up shutting my phone off for the rest of the month. from 6/14 till today. I asked them if I could just be let out of my contract and they said no I would have to pay the cancellation fee. So I call them again today, because of course the phone was still off and no payment was taken. I spent another 1.5 hours on the phone until I had a meeting I had to go to. they gave me one month off my bill. wow $50!!! I added up that I have spent more than 15 hours on the phone with them over the past 5 months. Oh and they acted like they were doing me a favor by removing the late fee and reconnect fee. HAHA!!! I really have no idea if the problem will be fixed next month but at least they turned my phone back on. All and all I have been without the phone for more than a month due to them turning it off and me having to find the 2 hours to call them and get things worked out again. This company is a joke. I have no hopes that the billing will actually work next month so I'm scheduling the 2 hours now. I don't know that there really is any better cell phone company out there. I think businesses these days just focus on locking you in contracts and screwing you rather than giving good customer service. I'm sure sprint knows that it would cost me more to get a lawyer and get out of my contract then to just wait it out another 9 months and hope for the best. oh and one last thing. I have been with sprint for 7 YEARS I am allowed 20 lines if I want because I have never missed a payment untill they screwed up and this is the way I am treated. I loved what one lady told me. "We have multiple payment options that could prevent this problem" Idiot!!!!
Ronny
Los Angeles Ca., California
U.S.A.
2 Updates & Rebuttals
Bob
Bloomsburg,Pennsylvania,
U.S.A.
Not Defending Sprint/Nextel But...
#3Consumer Comment
Sun, July 15, 2007
Here is some information you can use to help your cause. If you are having frequent problems, your first step should be to send an extensive email to Gary D. Forsee, Chairman and CEO of the company. His email is gary.forsee@sprint.com. Keep in mind, he is the one here with ultimate control and can help you with your situation. I am a Sprint user myself and have had several issues with them.
If you don't want to wait for this type of resolution, you can call 1-866-398-4606 and ask the operator to be transferred to Amy Shoenfeld. She is an executive and legal analyst for the company and will do anything she can to help you out.
Here is one more thing you can do when all else fails: Call Gary Forsee's office and gripe (haven't had to do this yet, but I have the number!). The number to his office is: 703-433-4040. However, I think the email to Mr. Forsee should do it and set the wheels in motion for you to get a prompt resolution.
Ronny
Los Angeles Ca.,California,
U.S.A.
Sprint now acts like we never had the last conversation
#3Author of original report
Tue, July 10, 2007
So when I wrote the original report. sprint said they were going to credit my account with one months service, remove the late fee and remove the reconnect fee. The lady told me to check online in 2 hours and I did. I am now only showing a 13.00 credit. wow it was suppose to be in the neighborhood of $75. Also. The lady told me that they would not be pulling any money out of my account for the month of july because it was already the 5th and it had not happend. then of course they took a full payment with fees and all out of my account on the 8th. $105 and some change. I called again today. Nicole told me that there are 6 different notes on my account (3 from july 5th and 3 from july 10th) showing that these should be credited and that billing should not pull money out for july only aug. Of course Nicole was from finance and she was not able to write this stuff off. it needed to go back to a customer service rep to aprove it. Funny thing is Jessica from Costomer service sent me to her to get these problems fixed. Nicole was transfering me to Costermer service again I got the message Phones are currently busy please try again at a later time and hung up on me. By the way I have typed all this in the time I have been on hold calling back. So long story short they took all the money out of my account Late fees. Full usage charges, even though my phone was off for most of the month. and reconnect fees. Still on hold!!! will update with more in a few.