Complaint Review: Sprint

 After being a loyal customer to Sprint for over 10 years, I decided to change my carrier in an effort to save money being on a fixed income. As I attempted to utilize the $400 Samsung phone which I purchased via Sprint, I was advised by the new carrier the phone needed to be "unlocked". Several days of phone communication with nearly (11) different customer service reps, as well as, two Supervisors, I was told they would not unlock my phone for use. I was advised during the many contacts two different stories - one story was it could be unlocked only for "international use" the other story was it could only be unlocked if (3) criterias were met: (1) No contract could be in play - I had none! (2) No money was owed (outstanding bills) (3) The equipment (phone) had to have been paid off in full I met all the criteria. I was transferred to a Supervisor who stated I suddenly owed .21 cents and that he could not unlock the phone until the .21 cents was paid off in full. After I questioned where this .21 cent charge generated from since 12/9/16 my service had ended and was naturally paid in full. He claimed it was an "old charge from 11/16" but HE could NOT take payment for the .21 cents and proceeded to give me an 800 number to call for payments. I asked for a reference number so when I called him back I could have the phone finally UNlocked. Paid the .21 and called back. Spoke to rep #11 who stated even though I had met the 3 criterias to have the phone UNlocked she could NOT do so! I had to literally purchase another phone for another $400. I am so upset and feel betrayed after hearing a different story from every customer rep! I gave more then ten years and four contracts to a company that could care less about the enormous financial burden they have placed on me. PLEASE do NOT use Sprint! I will write letters and share their treatment of their customers with everyone I can. I have a roaring migraine and feel so physically sick after what they have done to me! It should be illegal for these companies to hold OUR paid for equipment hostage and virtually UNusable - forcing us to make further financial investments!! And how in the heck do the reps not all share the same info?!? We were specifically told they would UNlock my equipment and then told they LOST the codes to UNlock it!