Sprint I get ripped off by Sprint every month! Atlana Georgia
I have been a Sprint customer for almost 3 or 4 years now. Back in September I received this huge bill around ($980.00) from Sprint. When I called them they stated that my daughter's phone line did not include text messaging. The only reason I agreed to "add a line" was so she could receive and get text messages for free (she's a teenager!). Well they were billing her for the text messages knowing all too well that she was on the family plan just like my other four lines. They somewhat corrected the error and the bill went a little lower.
Lately, every month I have to call them to straighten out my bill. Like a fool I fell in their trap of "add a line" so now I have 5 lines, but I only pay for 4. All phones are on the "family plan" where we have the Talk/Message Share Plan - 1500 Shared minutes included. My daughter had misplaced her phone for almost a month. We knew it was in the house somewhere so I didn't suspend the line because it was cheaper in my opinion to just pay the $9.99 a month for the line. However, I recently made a payment and found it was cheaper to put the phone on a "seasonal plan" and pay $5.95 for the line. The day I did that, my daughter found her phone and I called immediately to have Sprint take her phone off the "seasonal plan". They did only to put it back on the "seasonal plan" the next day - but that got resolved when I called. They somehow managed to put her line on "Single Plan-Non-Prorated Charges". What the hell! Why is that so when her line is and should be included in the so called "Talk/Message Share Plan - 1500 Shared Minutes included that I pay $99.99 a month for. Total anytime minutes used by two other lines totaled 433. That would leave me with 1,067 minutes left. They listed her line as using a total of 546 minutes so then 433 plus 546 gives you 979 with 88 left. I say again what the hell!
What in the world - Sprint has charged me $374.25 for my daughter's line for anytime minutes at .75/min, they have charged me $11.60 for 58 SMS Text Messages @.20/msg.
I need a financial bail out from Sprint along with millions more of their customers. I want to scream and pull all my hair out because I am stuck with them for another two years unless of course I opt to pay $200.00 per phone line!
I have called Sprint and now am patiently waiting for a "supervisor" to call me back.
Fed up with sprint
Bridgeport, Connecticut
U.S.A.
2 Updates & Rebuttals
Steve
Bradenton,Florida,
U.S.A.
I suggest you just learn to be responsible, and read and understand the contracts you agree to!
#3Consumer Suggestion
Sun, December 07, 2008
No rip off here.
Just another case of wanting to blame someone else.
You failed to read and understand the aggreements you entered.
You were to lazy to just stop what you were doing and find your daughter's phone when she lost it. Instead, you just open a new line of service! How lazy!!
Why didn't you just teach your daughter some responsibility and tell here that she lost the phone, and she can continue using it when she finds it! Real simple!
It's called responsibility!
In my opinion, kids don't need cell phones anyway.
I made it ok until I was almost 30 years old without one. No problems.
FYI...I have been a Sprint customer for almost 5 years now and have not had one single billing issue or service issue. And, I have changed my number twice due to relocation, and have 2 lines of service, one of which is on seasonal suspension due to me being out of work. No problems.
Just learn some responsibility and quit blaming others for your mistakes and lack of taking action when needed.
Your fault.
Blue
Tampa,Florida,
U.S.A.
Few ways to help
#3UPDATE EX-employee responds
Sat, December 06, 2008
Well there are a few ways to push your issue along although, it may take a few weeks. File a complaint with the FCC online. If the complaint is a long one you will most likely have to send them an e-mail of the complaint separate. If you go online to their site it will have information how to file. Sprint hates these complaints because they do in fact hurt the company. Too many of these and they can have their license taken.
I personally have had to use this method to file a complaint because an associate refused to get a manager after 20 or 30 request. This was when they had outsourced their calls.
You will get a call with in a week or so from the FCC to verify you still want to file and to review your case. They will then complete the report and send it to Sprint. You should receive a phone call from sprint shortly after. They will simply ask you if the issue has been fixed and if not they will do what every they need to fix it on the spot.
A second method that may work and save time is to call and tell them you want to cancel your account and to transfer you to the correct department. They will try to save you and possibly offer you a few things on the spot. If you don't get what you want tell them no and to transfer you. When you get to the next department they are going to ask you why you want to cancel. Explain your issue and see what they offer. Most of the time they will give you what you want in order to keep your service. Just remember BE CALM do not yell and scream or be sarcastic it won't get you anywhere. The good thing about the people in this department is that they have been with the company for a while and know what they are doing most of the time.
My Background with Sprint:
I have had Sprint since 1998 a few years after they started with mobile service (1996). It has been a nightmare on many occasions and I never changed because I thought they were all the same. I was also in charge of our company account at one time and had to deal with 11 sprint lines (biggest nightmare of my life). I worked for sprint several years ago at their office near Orlando before they separated local and cell service.
The reason they have no clue what they are doing is because of the high turnover rate. By the time one person figures something out they quit or get fired. Good luck, whatever you do don't back down and keep notes of every person you talked to including the date and time. Mark next to the call outbound or inbound so you know who called who.