Complaint Review: Sprint

So I am probably stupid and I know this so don't say it here  but when you raise a child from 3 years old by yourself and they give you the gift of a cell phone, you think you are the most special person in the world...until the child moves out with his internet girlfriend and they have used your information to purchase...not one...but 3 cell phones.  So I didn't realize the problem until I got the first bill that was somewhere between $600 and $800 last year.  So I spent a lot of hours on the phone with Sprint and experienced a lot of ill trained un-empathetic individuals but we finally came up with a solution of putting the phones on standby.  Worked great for 6 months.  I had to call back 6 months ago and re-initiate the standby.  I kept paying on the phones, though, because it was the right thing to do.  My son thought he needed the phones and I have always felt like he was at a deficit living without a father and just me.  I wanted to make good on whatever he thought he needed to do.  And by the way, I have not heard from him since 12/22/2015.  I don't even know if he is alive and cannot find him or his internet girlfriend.  So, I got my Sprint bill today and the charges were back from the phones and that's when the fun began for over 3 hours and for the first time in my life had a Customer Service experience that had me bawling and crying.  It was insane I spoke to J.R. first who was a robot who could not understand me or chose not to as the only time I heard human inflection in his voice was when I stated "I want to speak to a Superviosr"  and I never said anything differrent unless he asked me a question.  I waited on his line for over 40 minutes for a Supervisor as he came back periodically.  The Supervisor offered me no additional kind words of Customer Service and Jordin frankly was a puppet who offered me 50% off the bill of the two cell phones that for now had not been in use for a year.  I asked to have the 2 lines cut off and pay the termination fee.  I was transferred to Jameca who cut off the lines and then told me should could not accept the payment.  She transferred me back to an individual and this is the one I hoped I would get his name because I told him what I needed and he transferred me without saying anything back in to the customer service queue.  Hours had gone on.  My feet were sore.  I had worked a 12 hour day and come home to this comedy..  I talked to LaToya who came down to a total amount for the bill cutting off the two lines and told me to go in to a store tomorrow and pay it.  I will do this, but, I going to my Credit Union and pulling savings to pay not just this amount but everything to end my contract with Sprint..  I could have paid off those phones a year ago but I had this idea in my mind that I was going to continue with Sprint because the $50 deal with my employer's $18.60 discount was promising and why not take advantage of an installment plan to pay off my phone (my Gift).  And do the right thing.  But, H..E,.  Double Hocky Sticks...NO.  You guys were awful to me tonight.  It's 1am.  I called at 8:45pm.  I still don't have resolution.  Your Customer Service is the pits and there are enough cell phone companies that I don't need to deal wiith this.  I will now spend the rest of my life telling people about your Customer Service and I talk to hundreds of people every day,  Goodbye Sprint, I had hoped that at the end of this we would be friends but sadly, NOT.

Rebecca, Roanoke, VA