Complaint Review: Sprint Linkline

This is really about Linkline, the company that Sprint contracts with for their replacement service. For $4.00 per month, you can have your phone replaced with a phone of like kind and quality if you lose it or if it is stolen. That is a laugh. I lost my phone. I had been paying the $4.00 per month for at least 18 months. Linkline graciously agreed to send me a replacement phone, but first I had to give them my credit card number so they could charge me the $35 deductible. That would have been fine, but they sent me a broken replacement phone. I called them and they graciously sent me a second replacement phone. It was also broken. By then, I had enough, and I called Sprint who, to their credit sent me a new phone. But, the Linkline people, A girl first, then a super by the name of Patrick # 3907, refused to have my $35 deductible credited even though I received no satisfactory replacement phone. Patrick told me that his super, Rick, would call me within 2 working days. Naturally, no call was ever received. If you pay a premium and a deductible, you have a reasonable expectation to receive what you have paid for. I did not pay that money to be sent two broken phones. Elaine Pasadena, California
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