Complaint Review: Sprint PCS

I had been a Sprint PCS customer since 2002. In April 2007 I decided it was time for a change. I had had a few problems with Sprint's customer service and I was offered a great deal with another carrier through Costco. Before I actually made the change, I had the Costco representative call Sprint to make sure I wasn't going to default on my contract. The rep went ahead and check and confirmed that I was okay in making the change so I did.

Now,here we are in March 2008 and I receive a call from a collection agency saying that I owe $505.00. I asked what I owe this money for, and I was refered back to Sprint. Once got a hold of Sprint (about 1 1/2 later), I was told that I had verbally agreed to another two year contract in January 2007, which is totally false. They said that it was documeted on my account's notes. I never agreed to another commitment, otherwise I would have never even considered a change a couple of months later (common sense). The Sprint supervisor that I spoke with said that she has to go by what is documented in the account notes and that my contract was broken when I made the change to a new carrier so the fees were valid.

I feel that I have been cheated by Sprint. They have no writtten commitment with my signature saying that I agreed to a new 2 year contract in January 2007. All they have is that I verbally agreed to it via a telephone conversation with a Sprint representative, which I did not! Any representative can add notes to any account without written confirmation from a customer. Something has to be done. Sprint cannot continue to get away with this!

Rene
El Paso, Texas
U.S.A.