Sprint PCS FALSE REBATE ADVERTISEMENT! HIDING INFO! SLY! READ THIS! Nationwide
OH MY GOD!!! This is the last straw!!! I am so sick and tired of dealing with sprint! Their website is half-assed and it never works right- no ,matter what computer I am logging in from! So LISTEN WHAT HAPPENED TO ME!!!!
So, I bought the phone, right? Yeah it was like 129.99, and there was a $50 rebate that came on my receipt. Well, I mailed it in within the required time frame and i have been waiting since April for it. I decided to check the website and see what happened and all it said was thatmy rebate was denied due to untimely payments within 60 days of my first invoice.
My first reaction was "WHAT!!!!!!!" NO WAY!!! I had no late payments! Then I remembered- trusting the pay over the phone service, which now I know was stupid, I had paid by using check payment over the phone. The recording said "PAYMENT ACCEPTED". Now keep in mind that "claire" that oh so wonderful virtual service representative had all my account info right infront of her- obviously because I was paying a freaking bill!!! ANYWAYS!!!! the next bill comes and it says I didn't pay last month (the one I had payed over the phone with the check) So I called and said "look what is going on- I paid this bill?" The representative doesn't evenm sound like she knows what she is talking about- she was saying all this stuff that didn't make sense like myn "rooting"number was not right-- I was like 'don't you mean my "routing" number?!
SHE HAD NO CLUE WHAT SHE WAS TALKING ABOUT!!! moving on, okay, so I asked her if this would show up negatively on my sprint account and she said no it won't affect my credit. NOW THEN!!! Just recently I spoke to another representative who was better than the last- I was having trouble and I still am!!! paying my bill(I'll explain later) And i asked her about the prior check situation and she said that what happened was that you can't pay by check over the phone until you have been a customer for six months!! THEN WHY THE HELL WAS MY PAYMENT ACCEPTED OVER THE PHONE IN THE FIRST PLACE!!!
PLUS I WAS NEVER NOTIFIED THAT MY PAYMENT WAS ACCEPTD THEN DENIED!!! That really made balancing my checkbook easy!
What really inspired me to write this today was the fact that I moved, changed my bank billing address and likewise changed my PCS billing address to my new address as well so I could pay my bill over the phone using my credit card and they still arte saying that the addresses don't match!!!
KEEP IN MIND that two days ago i spoke with sprint and they repeated my new address to me and it was correct so they said it was my bank- so!! I called my bank and they have my new address in the computer too!! I'm sorry, but I trust my bank before I trut sprint, and even my back website already had my new address on it!!! If sprint were a bug, I would squash it with the heel of my foot. Right before i wrote this I tried calling sprint and a lady answered the phone telling me the system was down and to try back in FOUR HOURS FU@K THAT!!!
I called yesterday and the system was down too because they were "upgrading" - I have run out of patience!!!! PLEASE DO NOT- I REPEAT DO NOT CHOOSE SPRINT------THEY SUCK SUCK SUCK SUCK SUCK SUCK!!!!!
Andrea
Wilmington, North Carolina
7 Updates & Rebuttals
Lynn
Fort Worth,Texas,
U.S.A.
always willing to help the customer, and even if they are an ASL customer
#8UPDATE Employee
Tue, March 18, 2003
John thank goodness your an ex employee, its people like you that really make my job harder, I am always willing to help the customer, and even if they are an ASL customer, they still have dignity, and deserve respect. Not all ASL customers are going to "run up thier bill" some of them are just starting out in life, and may need help keeping finances under control, or maybe because of the way things are today, they have some trouble keeping up with finances, but I have found that most of our customers just want respect and dignity, something we all deserve.
John
Niceville,Florida,
U.S.A.
Thank God all these ASL idiots are getting canned
#8UPDATE EX-employee responds
Wed, March 05, 2003
It makes for a much quieter call center. Since they instituted deposits for these credit bandits who dont even deserve a phone we have gotten most of the riff raff out of here. Hey girls I am sure Nextel will take you on at least until you run their bill up and dont pay it.
Ryan
Nashville,Tennessee,
U.S.A.
Suggestion
#8UPDATE EX-employee responds
Tue, February 11, 2003
In Responce to the Sprint PCS sales Rep.. I am embarassed she works for the same company I worked for. Please keep in mind that not ALL people on ASL are people who are stupid and don't pay there bills. Some people get the Credit hurt through situation they can't control such as a divorse, or they lost their job. You should really RE-Think your ideas of the customers.
In repsonce to Sprint Employee's being PEONS! thats make you as bad as she is. Unless you are the CEO of a major corp. and DON'T work under someone else, then you yourself are a PEON as well.
NOW, to help with the Payment situation.. Yes if you have an account spending limit you are restricted from Check by phone and check by web payments for 6 months. If you were able to make the payment on the web then you obviously are not held under that stipulation.
If the advocate stated something about your "routing#" Then basically you entered either your routing # or account # incorrectly. this can EASILY be taken care of and have you CBP priveledges restore by authorizenig a CSR to submit a Missapplied Template to our finace dept to re-submit the payment using the SAME check# and CORRECT account information...
NOW about your Credit card address.. MOST of the time the BANK or SPRINT either one, may not have the lasr 4 or the zip code for example MY zip code is 37115-4623.. sometimes the bank does not have the the last for and MOST of the time SPRINT does not have it. This usually occur if the street name was mispelled and the Sprint system could not verify the address, and sometime is happens if the Street is part of a NEW subdivision and has not been relayed to sprint for input into the System..
Call them again and give them EVERYTHING even the last for of the zip code.. If Sprint has it, THEN make sure the BANK has it. Oh onemore thign to add.. sometime the issuing bank may have the address correct, but the MAIN bank HQ may not have updated yet as well. and TRY to avoid P.o. Boxes, the Sprint billing system does not like them, sometime they work and sometime they dont.
anon
Miami,Florida,
U.S.A.
YIKES! Thanks for posting, Sprint employee!
#8Consumer Comment
Fri, January 17, 2003
My GOD!! I don't even have Sprint, and after reading that hellish post from the Sprint peon, I will never get it! Never, Sprint, NEVER!! You hear me?
How do I know it's a peon (or should I say, "pee-on")? Because her delusions of grandeur as she sits in the Call Center drone room give her away. CEO's are a little more slick.
Anyway, back to the original post--it seems ludicrious that the rebate offer is tied in with timely payments. Rebates are a point-of-purchase incentive, the consumer is already paying for the dang phone or plan or whatever the rebate is for. Where do they get off adding some 11th hour condition to the rebate? Was that clearly disclosed at the time of purchase?
Oh, and peon, it is VERY annoying for the "little people" to have to take time out to try and straighten out the crap generated by big, stupid companies such as the one you work for. After minutes and minutes on hold, we have the unbridled joy of talking to some sweetheart such as yourself. Give us a break.
Sherri
Richmond,California,
U.S.A.
JEANNIE, JEANNIE, JEANNIE, YOUR ARROGANCE IS ASTOUNDING.
#8Consumer Comment
Thu, December 26, 2002
Why is it that the person posting had the exact same problem with payments not posting after being accepted as we did with my husband's phone? One difference, ours were accepted, PAID BY OUR BANK, and then not posted. Please, please explain that one.
Oh, and before your arrogant little diatribe begins again, please note that my check book is balanced to the penny, I have a Masters degree and am rather literate. I so look forward to March 10th, when my husband can finally be rid of SprintPCS and join me in the wonderful service/reception that I receive with one of your competitors. T-Mobile is not perfect, but at least they RECTIFY their mistakes in a timely manner and are actually APOLOGETIC. I know, that is a term foreign to Sprint PCS CS employees, so please take a moment to look it up.
Your attitude should make you Employee of the Month.
Jeannie
Philadelphia,Pennsylvania,
Hooked on PHONICS!!!!!!
#8Consumer Suggestion
Thu, September 19, 2002
Andrea, as a Sprint PCS Sales Rep. I must say I am NOT at all suprised that you are having these problems. You can't even properly compose a complaint letter, let alone your bills & life (eg. your check book). Did you NOT notice you had a little extra $$$ in your account????? C'mon sista, you are just trying to put off your own short comings on the first thing (in this case Company) that comes along.
As for the rebate thing... did you even take the time to read the terms of the rebate? Most likely NOT. Considering you weren't even able to take the time to "SPELL CHECK" your letter. As always, the customer is always "right". You, Miss Perfect could not possibly be held responsible for her own screw ups!!!
You should be embarassed. My 6 year old son wouldn't make the grammar & spelling mistakes you made!!!
Sprint PCS is a company that is only 7 years old. We have come further in the wireless industry than ANY other carrier. The only thing Sprint is guilty of in this case is allowing people such as you, with average to below average credit have accounts with us. We as a company have been proven OVER & OVER again, that people that can't handle their daily affairs, can't handle the SIMPLE resposibility of a wireless phone either.
Carly
New castle,Delaware,
Dear Andrea,,,,,,
#8Consumer Suggestion
Tue, August 20, 2002
Hon,I got 3 words for you........GET RID OF SPRINT!!!!!!!! The same exact thing happened to me!!! I overpaid one time (Forgot I already sent it) and I called them this girl said that it will be applied towards my next months payment,so I just didnt bother paying the following month,,WELL! That month my phone gets shut off,I called they said I owed twice as much as what I usually pay,Dumbfounded by this I ask why,and how and explained of the overpayment,she said that it wouldnt be applied towards that month and that I have to pay $200 to turn my phone back on. Her excuse was I went over my minutes,Which isnt true,I only make 2 calls a day on workdays to call my fiancee from work and thats only 5 minutes each if that. That isnt the only problem I have with them,I too moved and she wouldnt except my credit card b/c it had a differant address,when I indeed did change twice. My contract is up with sprint on Sept 6 2002 and Im calling them at midnight to cancel my contract. I will never ever ever go through them again and I advise everyone looking into cellphones not to go with Sprint.......Oh and Clear voice advertisement..haha whatever.the reception sucks.