Complaint Review: Sprint PCS

Well, here it is, another Rip off victim of Sprint PCS. In Oct '03, I was told that the reason I was losing calls with SPrint was because my phone was an older model, and if I purchased a new one, I would get better service. At that time, I was also told that there was a "new" plan out..."2000 mins anytime, and free nights and weekends, starting at 7pm, with my one year agreement."

When my bill came, I had gone over the minutes by about 500 mins. and had an outrageous bill, on further inspection, I realized that I did not have "free nights at 7" actually, I had nights starting at 9pm. After being re-routed through a million "virtual customer service" prompts, I was unsuccessful in getting my problem solved.

Three months into trying to get my plan fixed, and spending over $750 per month, trying to keep my phone from being turned off and my credit ruined, I finally got in touch with someone from Sprint, who agreed to look over my bills and retro-bate the calls that I had made between 7-9, and make up the difference in price. Later, I also found out that my "one year agreeement" was a TWO YEAR agreement, and no one had told me that!

To get to the bottom of it, in the end, I have paid over $2000 in charges made to me by Sprint for Billing that was done incorrectly. They never changed my plan to reflect the correct plan. Additionally, when I contacted their "Executive Constomer Complaints Department" I was spoken to like a child, told to "just pay my bills on time" and told that I would not be credited back for the illegal charges.

I have filed a complaint with the BBB and also with my county's Consumer Affairs Department. I tried to resolve the issue on my own, but Sprint continuously told me that "someone would call me back," and no one ever did. On top of it all, to add insult to injury, they mysteriously have "NO NOTES" indicating that I have called them disputing this bill since DECEMBER 2003! However, I have friends and family that have been with me when I was talking to Sprint, and I had 2 friends with me when I went in to purchase the original contract.

It was not until Feb 2004 that they even changed it to reflec that I have a 7pm start time for my free nights.
I am LIVID. I would like some help from someone on how to resolve this matter.

It annoys me to no end that I will have to hire an attorney at this point.

By the way, anyone who wants to dispute me, I have a ZERO balance with SPrint right now. I pay my bills on time, I have excellent credit. I just don't like being LIED to and treated like CRAP!

Elizabeth
Silver Spring, Maryland
U.S.A.