Complaint Review: SPRINT PCS

I SIGNED UP WITH SPRINT PCS LAST YEAR AND BOUGHT TWO CELL PHONES FROM THEM WITH MY SERVICE. I WAS TOLD I HAD FREE LONG DISTANCE.

WHEN I GOT BILLED FOR LONG DISTANCE CHARGES I TRIED TO CALL SPRINT. IT TOOK 6 HOURS TO GET IN TOUCH WITH THEIR CUSTOMER SERVICE DEOT. ONLY TO BE TOLD THE SALESMAN WAS NOT AUTHORIZED TO SELL ME FREE LONG DISTANCE. THEY CHANGED MY PLAN AND GAVE ME CREDIT.

EVERY TIME I GOT A BILL I WAS BEING OVERCHARGED FOR MY SERVICES. I WAS SPENDING AT LEAST 8 HOURS A WEEK TRYING TO GET SPRINT ON THE PHONE. THEY WOULD PUT ME ON HOLD INDEFINITELY OR I WOULD GET THE AUTOMATED MESSAGE TO CALL BACK LATER.

THE FINAL STRAW CAME WHEN I TRIED TO GET IN TOUCH WITH THEM TO CHANGE MY CALLING PLAN. I WAS LOSING TOO MANY MINUTES EACH MONTH AND WANTED TO CUT BACK. AFTER CALLING 4 TIMES AND COULD NOT GET A CUSTOMER SERV. REP TO ANSWER THE PHONE I WROTE A LETTER REQUESTING THAT THEY JUST CLOSE MY ACCOUNT, AS I WAS NOT BEING SERVICED AS PROMISED.

THEY SENT ME A BILL FOR A $200 EARLY TERMINATION FEE. ACCORDING TO SPRINT I HAD A ONE YEAR CONTRACT. I MOST CERTAINLY DID NOT. I SPECIFICALLY TOLD THOSE PEOPLE UNDER NO CERCUMSTANCES WOULD I SIGN A CONTRACT FOR ANY SPECIFIED AMOUNT OF TIME AND THEY ASSURED ME THAT WAS OK. WHEN I GOT THIS BILL I CALLED CUSTOMER SERV. AGAIN AND WAS TOLD THAT I HAD TO PAY THE BILL AND THERE WAS NOTHING I COULD DO ABOUT IT.

I ASKED TO SPEAK TO A SUPERVISOR AND WAS DENIED. PLEASE ADVISE ME WHAT TO DO NEXT. I AM NOT PAYING THESE PEOPLE FOR THEIR INCOMPETENCE, BUT I KNOW THEY WILL PUT THIS ON MY CREDIT REPORT AS THIS IS THE WAY THEY HOLD US ALL HOSTAGE.

THANKS A LOT. GERALD