Complaint Review: Sprint

Much like Joey from Lisle, my number "port" with SprintPCS was a total nightmare. I ordered a port of my SBC business landline to my existing SprintPCS cellphone on November 24th. I was told it would take up to 4 hours. A month later it still hadn't happened.

During the process, I made at least 25 calls to Sprint and SBC. I spent about 20 hours total on hold. About half the time I would be "lost" switching to other reps. In the final analysis though, none of them, even tier 2 and supervisors, knew anything.

To make a very long story short, on January 16th at 10AM, the "port" finally occured, at which time both my business landline AND my Sprint cellphone stopped working. Frantic calls to Sprint yeilded the same results. Nobody could do anything, and they estimated that the phone would come up in, (respectively on different calls) 15 minutes, 4 hours, 12 hours, 24 hours, and finally, 24-48 hours. This with no way for customers to contact me.

About 50 hours after the phones went down, it finally came up and seems to be working.

That last day, I was finally whipped. Sprint had beaten me. If I wasn't going to have a business because of Sprint's ineptitude, so be it. I'll just lie down here and die.

Apparently they sensed the victory, decided there was no more fun to be had, and turned the phone on.

Life is good...till next time.

Steve
Newark, Illinois
U.S.A.