Complaint Review: Sprint PCS

I was having problems with my Sprint PCS phone. Since I live in a rural area I had to make a special trip to the Sprint store in Alpharetta, GA to obtain a new phone. The Sprint representative looked up my account and told me that I was eligible for a new Sprint cellphone ($150.00) that would pay for itself through the Sprint rebate program. I filled out the form and mailed it in.

After two months I had not received my rebate. I contacted the Sprint Rebate Center and was told that my PCS plan did not qualify for the rebate. I explained to the rep that I was talked into getting this new phone by a Sprint salesman who had verified my account information prior to my purchase. He agreed that I should have gotten the rebate and advised that he would issue on 5/24/04. As of today I have still not received the rebate. I had called the Sprint Rebate Center four times between 5/24/04 - 6/29/04 to advise them that I had not received the rebate.

Each time I was told to wait a few more days. I called again today and was told that they mailed the rebate to zip code 60115 instead of 30115. Each time that I have spoken to a Sprint rep they verified my complete address yet no one in their Rebate Center realized until today that they had mailed it to the incorrect address. They advised that they would have to reissue and it would be several weeks before I could expect it. Seems funny that they always have the correct address to send my PCS bill too. What a runaround!!!

Carol
canton, Georgia
U.S.A.