Sprint Pcs ripoff, deceptive advertising, bogus Fed. tax charges-- adding more & more with each billing cycle, charged for non-working equipment & replacements, consumer fraud ripoff screwed others too Nationwide
I sign-up with sprint pcs (my biggest mistake) a year ago & still have another miserable year of hell with them before my contract is up, thus if i cancel early, i'm charged more than $300-- not something i can afford, so i'm left with there crappy service.
They have continually given me nothing but a hard time, there billing practices are very questionable, they keep insisting that they are not 'raising' the monthly charges, it's the ''federal taxes & surcharges''. my plan is supposed to be $29.99/mo-- after switching from a higher plan they started me on, & still charging me close to $37 for this.
i don't even use a full hour each month, but the taxes & surcharges keep skyrocketing.
The calls ALL ALWAYS dropped, even before a connection is made.
sounds like warped sheet metal going through the phone at any time, there is NOTHING 'free & clear' about any of there service.
they keep sending my invoices online, instead of mailing my invoice-- talk about cheap. then i can never access their website, it always freezes after i login--- all i get is a blank whit screen. then the payment becomes 'late' because i couldn't get access into the site. not notifying me when the invoice would be available until after the due date had past.
The absolute worst customer service on the planet-- they are horrible. if they decide they don't want to 'deal' with you, they drop you from the line & then wonder why you get so upset talking to them.
experienced nothing but problems from them from the start (and that's being nice).
Renee
Oakland, California
U.S.A.
2 Updates & Rebuttals
Tere
Louisville,Kentucky,
U.S.A.
You need to do more than tell them you are moving.
#3Consumer Suggestion
Sun, December 28, 2003
You need to do more than just tell them you are moving. You will have to show a utility bill at your new address to prove you live there. We just moved out of US Cellular's service area and there was no problem getting out of our contract. But in order to not have to pay the $200 per phone we had to prove that actually did live outside of the area.
Bob
Billings,Montana,
U.S.A.
Just tell them you moved to a service area they don't cover
#3Consumer Suggestion
Sat, June 14, 2003
Call thier Customer Service and tell them you are moving to an area they don't cover. Do your research, find a zip code for a major city that SprintPCS does't have coverage (Enter it on their site to prove they don't cover it) and tell their retention department you are moving there. They will release you from your contract without a cancelation fee and turn off your phone at the end of your months billing cycle.