Complaint Review: Sprint Pcs

Sprint Pcs is saying I owe the early termaniton fee because my contract was renewed when I changed my service plan. I was never informed this was going to be done. They have also charged me for a month of service when I cut my phone off on the 17th, 3 days after the new billing cycle started.

I received a bill for the month of March 13th till April 14th with a balance of 180.43 I made a payment of $30.00 that wasn't shown on the bill the day I cut off service. This made my balance 150.43. I then received a letter from the collection dept. dated 05/28/04 stating my balance was 239.29. I called and spoke with Rischa she stated the balance included the 150 disconnect fee and I argued that I started with them in 2001 and my contract was only 2 yrs. so I didn't owe it.

Then I got a bill fm sprint showing the balance as 429.34 When I called they said the other person was wrong and this was my balance. I spoke with Jose(supervisor) and was told he would do a internal investigation and get back with me in 72 hours- I still haven't heard fm them. Also when I called back the computer didn't show that conversation. So when I asked for another investigation the lady told me she couldn't do that and she was the only avail. person at that time.

I have everything documented and all my bills to show payments and balances. They turned it over to a collection agency and now this is on my credit. What Do I DO!!!

If more doc. is needed please contact me

Brandy
buda, Texas
U.S.A.