Complaint Review: Sprint PCS

From: Patty M.
1- June 11 2005, called Sprint PCS and spoke to customer service concerning the fraudulent Sprint PCS opened account under my identity. Customer Service put me through to Fraud Investigation ( spoke with Ben and Ashley ). Guaranteed me that I would get a call back IF Sprint PCS had any questions regarding this.

2- July 12, 2005, called Sprint PCS when I received another bill. Reassured the fraud dept was checking into this.

3- August 2, 2005, received a closed Sprint PCS account.

4- October 13, 2006 Found out after I pulled my credit report that Sprint PCS turned this fraudulent account over to collections to West Asset Managemnt LLC at #16935369 ( Sprint Acct ) Phone # 1-866-302-0858 and Fax 1-903 891-8040.

5- After repeated calls to Sprint on October 13, 2006 from 3pm-11pm (Ga Time) it was acknowledged that Sprint PCS Fraud dept didn't have any notes in the system and the supervisor Mechelle and the supervisor Aerian confirmed Fraud Dept. never investigated my case and turned it over to West Management LLC w/o their investigation into it.

6- Called West Management Asset LLC October 14, 2006 spoke with Jennifer concerning this account. Told me to head to the police department and fill out an identity theft report. When asked why Sprint PCS didn't handle this back in 2005 or why they didn't call me to talk to me about this, Jennifer replied they should of contacted you before handing this over to West Asset Management LLC.

7- Made an attempt to call Sprint PCS Corporate, but closed today- open Mon-Friday and will call back on Monday morning.

8- At 9:36am October 14, 2006 called to speak with Fraud dept. Asked to speak with someone who speaks English as I couldn't understand customer service (
1800Sprint1) - transferred me to 1-888-211-4727 (Sprint PCS Customer Service) Manni (ID-47584)
Manni ( ID-47584) Went over the notes in the account fraudulently set up by someone -account opened June 2005, ( asked 3 times to have Manni repeat the notes in
the system - refused ) explained to Manni that I need the notes in the system and he then transferred me without my knowledge and I heard music playing,holding time 8 minutes and then it disconnected me.

9- October 14, 2006 - Called id-5940 Joise' ( at 10:03am ) stated to me that she will stay on the phone with me and get me a live agt to talk to. Holding now at 10:08 Rose (Id-61372) Customer Sprint PCS- asked for the manager and got disconnected ( the other agt Joise ID-5940 was still on the line w/me apologized for this happening an again called them with me on the line to get a manager ).
At 10:32am ((2001 Edmund Halley Drive Reston VA. 20191 --- 703 433 4000 - Josie gave me the following info to contact corporate and she did stay on the line with me trhu this all )) 10:38 Spoke Jeff (ID-JPALMA04) asked to hear the notes in the system - asked to hear my social security number for verify - pulling up account - Supervisor put in the notes (ID-AGETIB01) stated that I will be calling the fraud dept regarding the account. Not authorized to be opened. Formerly check on this matter they will need to talk to me on Monday. Jeff is checking to see again the fraud department had any notes in the system: From July 12, 2005 ( called in to see why I am receiving bills and no authorization identity theft ). Jeff is forwarding this complaint again to the management team~ 703-433-4000, talk with them regarding this matter. Sprint PCS as according to Jeff (closed June 30, 2005) - account only active for almost 1 month. After July 12, 2005 there is a note from Accts Dept stating that I was going to an atty to discuss this matter. Formerly filed the case August 2, 2005, Sprint PCS tried to contact my ex-husband and couldn't get a hold of him. After August 2, 2005- next note May 3, 2006 account inspection and that's when Sprint PCS called outside West Asset Management LLC turned it over to collections.
Call ended 11:05am - nothing resolved!

Patricia
Kennesaw, Georgia
U.S.A.

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