Complaint Review: Sprint PCS

Sprint PCS both product (wireless service) and service (customer
handling) has been highly unreliable and downright rude. The billing is factually incorrect.

This is the final straw.
Last year, I was on a plan for 1000 mins with incoming free. I went on the vacation plan (when I was out of the country) and then was "reinstated" on my original plan (conveniently unmentioned went the fact that incoming minutes were not free anymore). I was billed on an average $100 extra for 3 months. Since I pay my bills online (and since usually they charge current month and next month when starting up service) I ignored the bill. After the 3rd such bill - I checked and found that I was paying for about 250 mins extra since the incoming minutes weren't free. Called customer service and they told me I only had 15 days from the billing date to contest charges every month.
(It takes 7-10 days minimum for the bill to get to us anyway)...

Finally were doing me a "favor" by offering to split half the overage of only the last month. When I asked to speak to a supervisor, he actually attacked me telling me that he would revoke even that offer since I was being persistent.


The next set of issues came up in the last 3 months. This time a lot bigger and worse. I moved my girlfriends phone onto this and therefore upgraded plans to 1200 daytime and 2300 nighttime. They continued 1000, 1000 plan I had initially changed to. This time the overage was $350 (with my chosen plan it would have been
$40) in the first month. They decided to give me half off. and refused to change the plan I was on mid-stream even though I had called 2 days after my plan went into operation.

I paid this bill in full expecting to get credit after I got through customer service, but the following month again it was showing in excess of $300.
Everytime I call customer service - FROM A LAND LINE - I've gotten disconnected midway through a conversation or during transfers. This is pathetic.

Plus they have a charge of $150 if I opt out before 12 months.

This is ungodly. It is unreal. It is something anyone in their fair mind should refuse to put up with.