I have read other horror stories online with Sprints customer service and service, and I have to say that every single person I have been in contact with is extremely polite, friendly, and seemingly US Based but reloading a PRL and reprovisioning a phone 50 times won't fix the network issues unfortunately. Many people suggest calling customer service 100+ times in a month or forcing the phones to roam and using hundreds of GBs of data to get Sprint to kick us off our service contract.
I don't want to do that, I feel those are ridiculous and uncalled for actions but I am respectfully requesting your help in allowing me to switch to a different provider without the huge penalty on my part. I DID file a complaint with the FCC, Minnesota Attorney General, 6 of my state representatives but I fear action may not be as quick as necessary and I don't want to risk another incident with my grandparents. It saddens me, because I have always been a Sprint fan and supporter.
1 Updates & Rebuttals
Tyg
Pahrump,Nevada,
Unfortunate...
#2General Comment
Thu, October 24, 2013
Its unfortunate but you did sign a contract and the terms of that contract spell out that them working on the network IS NOT a valid excuse. I know because I just recently went through this with Sprint myself. Thier tower were damaged by a lightning strike and it pretty much took down everything Sprint owned. I called and complained. As long as they can issue you a credit then you can deal with the tower issues. Its just when you have to pay for a crappy service that this causes a issue.
I would suggest asking for a credit for the dropped calls. But I know for a fact that they WILL NOT let you out of the ETF. You can cry all you like but it just wont help. They hold both you and themselves accountable. Them less so then you. This ALWAYS happends when they upgrade thier equiptment.
And good luck trying to sue them. The terms of your contract state you have to go to arbitration. That may be a remedy for you but I truly doubt it.
Your best bet is to just live with it until your contract is up then leave Sprint. They will get the message then.