Complaint Review: Sprint

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I have not been able to receive incoming text messages for the past month and a half.   This is the hell Ive gone through with
Sprint the past couple of weeks.

 

October 4th:   I filled out a webform at sprint.com.   It would not let me submit my question.   It kept saying my account PIN was wrong, even
though it is my correct PIN #.   So, I
e-mailed ecare2@cc.sprintpcs.com .

October 9 th :   Since Sprint didnt respond to my October 4 th
e-mail, I e-mailed dan.hesse@sprint.com .

October 15 th :   Since I still hadnt heard anything from
Sprint, I e-mailed dan.hesse@sprint.com
again asking for a response.

October 19 th :   Monique Richardson, an Executive Services
Associate Analyst, e-mailed me to say my PIN # was correct and told me to call
a technician.  

October 26 th :   I e-mailed Monique Richardson asking if the
texting issue was fixed on my account yet.  
She didnt respond.

October 27 th :   I called Sprint and spoke with a
technician.   I talked to him for about an
hour and a half.   He ended up telling me
he would call me back on October 2th at 6:00PM.  


October 29 th :   The technician did not call me back.   I waited from 6-8PM.   Since Monique Richardson never responded to
my Oct. 26 th e-mail, I e-mailed dan.hesse@sprint.com
again.   Monique Richardson immediately e-mailed
me to say she would follow up the next day to make sure the texting issue was
resolved.   I e-mailed Monique Richardson
again to tell her the tech guy didnt call me back and gave her information to
relay to him.   She didnt respond.  

October 30 th :   Monique Richardson did not follow up as
promised.   She still hasnt returned my
e-mail either.   I called Sprint technical
support again.   In the phone menu, I
pressed the button to be transferred to tech support.   After going through the prompts, instead of
taking me to an agent, it took me right back to the main menu!   I called back again.   After going through the menu again, I got a
busy signal when I was starting to be transferred to someone.   Then, I called back again and got an
agent.   She couldnt assist me, and told
me to take the phone to a Sprint Store.

October 31 st :   I took my phone to the Sprint Store on
Saginaw Hwy. in Lansing.   They told me
they were not a repair center.   I then
called another Sprint Store.   They told
me to call another Sprint Store at 517-324-7800.   When I called the #, it said it had been
disconnected.   I called Sprint customer
service.   After going through the menu,
it took me right back to the main menu.  
This time I hit keys until I got someone.   The Sprint rep told me the nearest repair
center is all the way in Okemos!