Sprint RPM Harrassing phone calls Bothell Washington
Tonight I received four phone calls within one hour. Despite my answering the phone, trying to call back, the only information I was given was that it was RPM with "an important message for (my name)". When I asked what it was regarding, the defensive and angry customer service rep would not disclose. She said that she could not tell me what business she was calling from. I asked her if she knew that she was calling a cell phone and she persisted to ask if (my name) was available. She told me she'd be calling back then hung up on me.
Sprint will absolutely not resolve their issues with me. I was a customer for 15 years...never had another cell phone company. The declination of their customer service as well as their phone service was consistent and ultimately resulted in me canceling my service about 11 months early. Despite my constant complaints about lack of coverage, speaking to numerous customer service reps about the 50% drop rate I was experiencing on a consistent basis, resolve was nowhere in sight.
Yes, I did sign a two year contract with them but I fulfilled my half of the contract. It was Sprint who did not give me the coverage they promised. They did not fulfill their obligations under the contract. They have now sent my "debt" to apparently several collection agencies who can ding my credit because they have the power to do so and I do not.
Sprint sucks!
Kt
Carlsbad, California
U.S.A.
2 Updates & Rebuttals
R Polus
Bothell,Washington,
U.S.A.
RPM
#3UPDATE Employee
Mon, July 14, 2008
While Jose offers some good ideas, I would ask that you call RPM escalation department as they will work with you to resolve this matter. They can be reached at 888-838-5123
R Polus
Jose
San Antonio,Texas,
U.S.A.
Report them to the FCC, FTC, and Kansas City Mo BBB
#3Consumer Suggestion
Tue, April 22, 2008
I did and they settled with me. Their phone would not work inside my apartment. Also google Sprint Sucks and their is a website out there that tells consumers to fight back against sprint.
Google bud hibbs and cut and paste RPM a Cease communication letter in that letter be sure to state that you will not recoginize a collection agency and that you will deal with the original creditor should circumstances warrant.
Then file a complaint with the Amercian Collectors Association and FTC against RPM.
File a complaint with the FCC against Sprint.
File a BBB complaint in their home state Mo. against Sprint.
You will be hearing from the bbb soon. They will probally accept your offer because they do not want any more bad pubilicity.
Or you could file a police report and tell them Sprint commited fraud by stating their service would work in your house, and take that to Sprint, and the Credit Reporting Agencies and then your debt would be elimated my friend did that.