Complaint Review: Sprint

Good Afternoon , This report is about the horrible experience I have had with sprint since joining their network.  They lied about how they rebate works, I had to write BBB in order  to get my small business name out of collections . Now my device has never worked properly , I asked for a new model , sprint then tells me how i have to buy out the phone that does not work for $730.00 and then pay for the new phone .

 After days of calling sprints customer care with no resolve , they now tell me i owe them $830.00 that has to be paided by the end of the month . When I asked them where are these charges coming fom no one can give a definitive answer , alomost like my bill has been padded as retaliation for contacting BBB. I feel like they are doing whatever they  want to because they feel like what are you going to do ( as a customer ) . I feel Riped Off  and disenchanted with this company .

Juliana

Yonkers, New York